I toured with them in Italy and I thought they made too many mistakes for the money. They have a great attitude but need more competence. They got lost between two tourist destinations in Tuscany doubling the travel time. Another day, we arrived in Pisa without enough time to climb the tower. They booked us in a hotel in Rome that they already knew had many problems. The picture is demonstrating the 5 foot ceiling in our room.
BTW, if you want a fabulous hotel in Rome (and are willing to pay) I can't recommend the Aleph Hotel strongly enough.
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